FAQs

If you are vision-impaired or have some other impairment covered by the Americans with Disabilities Act or a similar law, and you wish to discuss potential accommodations related to using this website, please contact customer support at 1-888-386-0356 or DTCsupport@tempurpedic.com.

We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 888-811-5053 to talk to one of our Sleep Experts.

We’re happy to answer your questions. Call 888-811-5053 to talk to one of our Sleep Experts.

Yes, you can. Call 888-811-5053 to talk to one of our Sleep Experts.

The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.

We do not offer “sales“ on our mattresses. Our prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. We hope you find the impact on your sleep and your overall well being invaluable.

Note: When we close out a mattress model, we may offer it at a reduced price to quickly clear out our inventory.

Some people adjust to a new mattress faster than others. We want to be sure you have the time to get your best night’s sleep, every night. So when you buy direct from us, we give you 90 nights to try sleeping on your new mattress.

Here’s how it works:

• Buy a Tempur-Pedic® mattress from us, on our website or by phone.
• We’ll deliver your mattress and set it up in your home.
• Sleep on our new mattress for 30 nights to get used to the amazing comfort and support it offers.
• If you’re not happy in the first 90 days after your purchase, call us. Our Customer Service staff will work with you to answer your questions and resolve your concerns.
• If we can’t find a way to make you happy, we’ll take the mattress back and reimburse your purchase price, less the initial shipping costs.

For full details, click here.

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic® Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic® Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Unfortunately no, we can not provide expedited shipping for the TEMPUR-Topper™ Supreme.

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

If you want help with your purchase, we’re happy to help. Call 888-811-5053 to talk to one of our Sleep Experts.

While you’re in your shopping cart, click the “Remove“ link right under the product price.

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

We can only accept and ship orders from this website to addresses in the contiguous U.S., plus Alaska and Hawaii. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

No, we do not allow medical resellers to purchase directly from our site. However, we have partnered with MeyerDC to provide Tempur-Pedic products for resale by chiropractors. You may contact MeyerDC by visiting www.meyerdc.com/tempur-pedic-info

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

We accept major credit cards (Visa, MasterCard, Discover and American Express) and Tempur-Pedic Financing.

Yes, we offer Tempur-Pedic Financing, which is administered by Wells Fargo Bank, N.A. For more information, click here.

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

We charge your credit card when we ship the products you ordered.

Yes, you can—but please call our Sleep Experts at 888-811-5053 and place the order with them; they’re equipped to handle these kinds of orders.

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products.

Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut, Oregon and Rhode Island.

To read more about the program in general, click here.

To read about the program at a state level, click on the state you'd like to review below.

California

Connecticut

Oregon

Rhode Island

Yes, you can purchase our products directly on www.tempurpedic.com, or from one of our authorized retail partners, many of whom have websites, including Amazon, Wayfair and Bed, Bath & Beyond. (Authentic merchandise on Amazon will note that it is ‘sold and shipped by Amazon’, otherwise you are not purchasing from an authorized retailer on Amazon.)  If you would like to confirm if a specific website is an authorized retailer, please contact us and we can verify a retailer’s authenticity. 

Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

For items that ship UPS, you can add a gift message in the delivery notes section at checkout. This gift message will print on the packing slip.

For items that are delivered via White Glove delivery (mattresses, foundations, power bases and bed frames), gift messaging is not currently available.

Sorry, we don’t currently offer gift wrapping.

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Yes. It’s all part of our white glove delivery service.

We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days.

Delivery for bed products (mattresses, foundations, power bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 10 business days.

Please visit our Shipping and Delivery page for current prices.

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products.

Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.

Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, power bases and bed frames) to either APO or FPO addresses.

Sorry, we cannot ship to P.O. boxes

No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

You can read about our return policy here.

If you purchased a mattress from us:

You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited.

If you purchased an Ergo power base from us:

While we do not accept returns, we stand by their quality with 25 Year Limited Warranty included with all Ease and Ergo power bases. If you experience problems with your power base, call 800-821-6621 to talk to the Tempur-Pedic specialists. They can help, whether it’s a simple question or a warranty-related issue.

If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.

If you purchased your Tempur-Pedic product from a retail store:

Call the store to discuss the problems you’re having and their return policy.

If you feel your product is defective:

Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.

You can apply for Tempur-Pedic Financing by clicking here. You can also access the application by clicking on “Finance your purchase“ at the bottom of every page, or on the “Apply for financing“ button during checkout.

Yes, if you live in American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands, you are able to apply for financing. However, please note that not all products are eligible for delivery to these locations. See details here.

The payment plans vary according to the terms in effect at the time you make a purchase. When you apply for financing, you will have the opportunity to review the terms of your account. After you are approved, Wells Fargo Bank, N.A., the administrator for Tempur-Pedic Financing, will mail you a copy of the terms. And you can check your statement from Wells Fargo Bank, N.A. for specific terms.

The interest rate depends on the financing terms we are offering when you make your purchase. You can find information on the current financing offers on the "Current Offers" page under "Shopping with Us".

You will receive your credit card within 30 days after the application is approved by Wells Fargo Bank, N.A.

No, there is no separate annual fee for Tempur-Pedic Financing.

You will receive your first billing statement approximately 1 to 4 weeks after your initial purchase.

Your monthly billing statement shows the exact date.

• You have a number of options for submitting payment to Wells Fargo Bank, N.A.
• Online—visit Wells Fargo to make a secure payment online
• Mail—pay by personal check or money order (a return envelope is included with your billing statement)
• Speed Pay—pay by phone for a minimal charge; only personal checking account information is accepted

You can submit any billing dispute in writing to Wells Fargo Bank, N.A. billing at the following address:
Wells Fargo Bank, N.A.
Attn: Billing Department
MAC F4030-040
800 Walnut St
Des Moines, IA 50309

You may also submit a dispute by fax at 1-888-572-5879. Please include your name and account number so they can handle your request as quickly as possible. Please note that information on your billing rights is located in your Credit Card Account Agreement General Terms and also on your billing statement.

If you don’t have your account number handy, you can call 888-811-5053 to talk to one of our Sleep Experts. They can help you place your order.

If you do not have enough credit available on your Tempur-Pedic Financing, please call 888-811-5053 to talk to one of our Sleep Experts. They can discuss possible other financing options with you.

As soon as you know your card is missing, contact Wells Fargo Bank, N.A. customer service at 877-906-6055, option 1.

Once your Tempur-Pedic Financing account is paid in full, you can close it by calling Wells Fargo Bank, N.A. customer service.

Unfortunately, we do not offer a direct payment plan.

Please call 888-811-5053 to talk to one of our Sleep Experts.

Creating an online account makes it easier to shop on our website:

• Save your account information for fast, easy checkout
• Access your Tempur-Pedic Financing account easily
• Receive the latest product news by e-mail or catalog
• Receive special offers
• Submit a product review or testimonial
• Track your shipment after purchase
  

No, you can shop, add items to your cart, and even check out without an account.

No, you do not need to sign in to shop.

No, we respect your privacy, so we do not sell or rent our e-mailing list to other companies. See our Privacy Policy.

Yes. When you add items to your cart – even if you don’t have an account – we save those products in your cart for 30 days. When you return to the site during those 30 days, those items will remain in your account.

No, we save items in your cart for 30 days, whether you are signed in or not.

We save items in our cart for 30 days. After 30 days, they are automatically deleted from your cart. If we run out of inventory for a product, or if we discontinue a product during those 30 days, we will remove them from your cart.

It’s rare, but the price of an item may change after you’ve added it to your cart.

Yes. We value your security, so we take measures to protect your credit card information during checkout and your personal information when you apply for Tempur-Pedic Financing. We use SSL (Secure Socket Layers) to encode your information for transmission to our servers; SSL is an industry-standard protocol to protect credit card information being transmitted over the Internet.

The verification number is a 3-digit number on the back of your card (or 4 digits on the front of American Express cards). It is used to help increase payment security – the person charging must have the card in their possession to know the verification number.

You can visit this page to remove your name from our lists.

You can visit this page to change your mailing address.

We respect your privacy, so we treat your information with care.

We do not share your e-mail address, except with our own vendors who handle our e-mails for us.

We do not share your credit card or other financial information with others. In fact, we do not save that information in our database at all.

We do not share information about your orders, except with our own vendors who process and ship our orders or help us market our products.

We share your name and address with other trusted retailers who may send you information about products you may be interested in.

For more information about sharing your information, you can read our full privacy policy here.

We respect your privacy, so we protect your personal information. You can read our full privacy policy here.

TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

Unfortunately, we do not offer samples of the TEMPUR material. You can see the product in person at any of our retail stores. To find a store near you, click here.

In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo power bases, our bed linens and our mattress protectors.

We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, power bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.

Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.

Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.

We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.

We get this question often, but in fact, sleeping warm on a Tempur-Pedic mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.

Because your mattress is temperature sensitive, it will feel firmer at cooler temperatures and softer at warmer temperatures. Your mattress will feel its best between 68 and 72 degrees.

TEMPUR® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.

Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.

TEMPUR® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.

One of the most wonderful things about a Tempur-Pedic mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the TEMPUR® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.

If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem with you and help you through the warranty process if that is appropriate.

We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.

Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.

If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.

If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odor may not be completely removed.

Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

For mattresses with a removable cover:

• Remove the zippered cover from the mattress
• While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)
• Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
• Wash the cover in cold water with mild detergent
• Hang dry for best results
• Never use bleach or bleaching products with the cover

For mattresses with a non-removable cover:

Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels) Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)

Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Sleep Experts at 888-811-5053 and they can help place an order for you.

We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.

We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the TEMPUR® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.

Tempur-Pedic® mattresses have been designed to be paired with a Tempur-Pedic® foundation. However, we understand that some consumers wish to use their slatted foundation or platform bed which may be permissible provided the slats and bed are structurally sound and as a general rule 3” wide and no more than 4” apart.

Slat Measurement Requirement: Slats and bed must be structurally sound and as a general rule slats must be at least 3” wide and no more than 4” apart.

If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

It’s important to select the correct NeckPillow size. Please reference the sizing chart on this page to choose the correct size.

For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:

• Remove the pillow case and roll the pillow like a sleeping bag
• Then unroll and repeat this procedure rolling in the opposite direction

If your pillow has a removable cover:

• Remove the cover, wash in cold water with a mild detergent, and line dry

Our foundations look similar to a standard box spring. But instead of the “give“ of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.

We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

No, you should not place the mattress on a box spring. Box springs are designed to “give“ in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base.

If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.

No. A box spring is designed to support a traditional spring mattress, and it “gives“. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.

No. A futon base is not designed to support a mattress as heavy as ours.

Foundations are designed to support up to 400 pounds for smaller and split sizes and up to 800 pounds for Queen sizes and larger.

We have made sure that our mattresses are compatible with any of our power bases.

Our power bases are made by Tempur-Pedic

Each power base comes with a set of three-in-one set of legs that can be adjusted to three different heights without tools or extra accessories.

The TEMPUR-Ergo Smart Bases, TEMPUR-Ergo Power Base and EASE 2.0 each measure about 8" tall without legs. Each leg is 3" tall.

Total height with one 3" leg: 11" approximately

Total height with two 3" legs: 14" approximately

Total height with three 3" legs: 17" approximately

Our power bases support up to 650 lbs. each (Twin, Twin Long, Double, Queen, and Split/Dual CA King bases).

All power bases will structurally support the recommended weight distributed evenly across the head and foot sections. Power base products are not designed to support or lift this amount of weight in the head or foot sections alone.

If you are having problems with your power base, please call 800-821-6621 to talk to the Tempur-Pedic Ergo specialists. They can help, whether it’s a simple question you need answered, or a more complex warranty issue.

We have found that the power bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements below to be sure the power base will fit.

Available Sizes:

• Twin - 37.5" x 73.5"
• Twin Long - 37.5" x 79.5"
• Full - 53.5" x 73.5"
• Queen - 59.5" x 79.5"
• King - 75.5" x 39.75" each piece(2 pieces, horizontally split)
• CA King - 71.5" x 41.75" each piece(2 pieces, horizontally split)
• Split King - 37.5" x 79.5" each piece(2 pieces, vertically split)
• Split CA King -35.5" x 83.5" each piece(2 pieces, vertically split)

*Dimensions of each individual base may vary.

Please Note: Bases are purposefully built to slightly smaller dimensions than the corresponding mattresses they support to ensure compatibility with bedroom furniture.

Unfortunately, they do not. However those can be purchased separately here.

To locate the serial number for your power base, look at the law tag attached to the cover, the power down box under the base and on the frame right below the foot end of the base. It may be easier to see by lifting the foot slightly if possible. The serial number is also printed on the owner’s manual shipped with the base.

During normal operation, all power bases can draw up to 2.5 amps of electricity from a normal AC wall outlet.

NASA® and the Space Foundation® regularly recognize innovative products that are based on space technology. TEMPUR® material is one of those products—the material that developed into TEMPUR® material was originally designed to cushion astronauts during flight.

Good Housekeeping® evaluates products to determine whether or not they perform as promised so that they can earn the Good Housekeeping Seal, which is backed by Good Housekeeping's two-year Limited Warranty. A number of Tempur-Pedic mattresses have earned the Good Housekeeping Seal.

We are always looking for exceptional people who want to work for our company, whether it’s at our headquarters, one of our manufacturing facilities, or in sales positions across the country. For the current list of available positions, visit our employment page.

There’s no set schedule, but when we have a position to fill, we post the job requirements on our website. Once we’ve selected a candidate, we remove the position from the website.

We will review your credentials and experience, comparing them to the position requirements. If we feel you are a potential fit, we will contact you. When appropriate, we will schedule an interview.

We offer internships in certain departments. If you are interested in an internship with us, e-mail us at:employment@tempurpedic.com

Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.

This website works best with the most current versions of the Google Chrome, Internet Explorer, Firefox and Safari browsers. It should also work in other browsers, although you may experience some slight problems with the way pages display. It also works best with either the Windows or Mac operating systems.

One of the things you may want to check is whether or not you have Javascript enabled, since this website uses it to display parts of many pages. To enable Javascript, please read the Help instructions for your specific browser.

Please contact us at webmaster-us@tempurpedic.com.

Although we’d love to see everybody sleeping on our mattresses, we focus our charitable giving toward organizations in our community. Sorry, but because of the high demand, we cannot donate to individuals.

Since the answer depends on so many factors, please check with your insurance company.

While the Department of Veterans Affairs has provided Tempur-Pedic mattresses to hospitals, we are not aware of them ever purchasing mattresses directly for consumers. If you have questions, please contact your local VA’s Prosthetics department.

Yes, all new genuine Tempur-Pedic mattresses purchased at approved charitable events are covered by our limited warranty. Please be sure to keep all of the documents from your purchase in case of a warranty claim.

No, we do not sell damaged, returned or refurbished products and such products are not covered by our limited warranties.

For a self-installed Tempur-Pedic® Sleeptracker®

The Tempur-Pedic® Sleeptracker® system requires:

• A 110-240v power adapter (included)
• 2.4GHz Wi-Fi router connected to an active home Internet
• An iOS device operating on OS 12.0 or later or an Android device operating on OS 8.0 or later.

The Tempur-Pedic® Sleeptracker® works with most standard innerspring, foam, memory foam or hybrid mattress.

The Tempur-Pedic® Sleeptracker® has been tested and qualified with Tempur-Pedic® mattresses.

Watch the How-To Video for Installing Your Sleeptracker Monitor

The Tempur-Pedic® Sleeptracker® app is available in the iTunes app store for iOS and the Google Play Store for Android.

Watch the How-To Video for Setting Up Your Sleeptracker App Account

Yes, the Tempur-Pedic® Sleeptracker® works with any bed. On adjustable beds, ensure that there is enough slack in the sensor cables so your bed can be adjusted fully without straining the sensor cable. As you lower the head of the bed, ensure your routing does not result in a pinched cable.

Watch the How-To Video for Installing Your Sleeptracker Monitor on a Tempur-Pedic Power Base

No, your device does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.

After downloading the Tempur-Pedic® Sleeptracker® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.

Watch the How-To Video for Setting Up Your Sleeptracker App Account

The QR code is located both on the back of the Sleeptracker® processor and on the back of the Quick Start Guide.

The Tempur-Pedic® Sleeptracker® will guide you through the correct placement of the sensor(s) based on the bed type and size that you have.

Tip: If you have a Full or Queen size bed with two sleepers, for the best signal separation, place the sensors 8 inches in from the side of the bed.

Watch the How-To Video for Installing Your Sleeptracker Monitor

Ensure your processor is elevated off the floor. We recommend re-using one of the cable twist ties to hang the processor under your bed. There are environmental sensors in the processor which provide the most accurate readings when the vents on the processor are not blocked.

If you have a pre-installed Sleeptracker® Monitor, your bed comes with two sensors pre-installed. If you self-installed your Tempur-Pedic® Sleeptracker®, please ensure that you have two sensors plugged into the Tempur-Pedic® Sleeptracker® processor. Adding a second sleeper is easy.

From the primary Sleeptracker® account, select Menu > My Sleeptracker® Monitor > Bed & Sleeper Setup > Add User to Your Sleeptracker. A Quick Add code will be generated which you can either write down or share via email or text message (iOS only).

The second sleeper should start by installing the Tempur-Pedic® Sleeptracker® app on their phone or tablet. If the code was shared via email or text, select the link and follow the instructions to complete the second account creation. If the Quick Add code was written down, launch the app on the second sleeper’s phone, choose “I have a Quick Add Code”, enter the code, and then follow the instructions to complete the second account creation.

If the second sleeper already has created their own Sleeptracker® account and is on the Home page, have the second sleeper go to Menu > Pair with a Monitor > Add yourself as a second sleeper, enter the code, and then follow the instructions to complete the second account creation.

Watch the How-To Video for Adding a Second Sleeper

Yes, in order to transmit your sleep data to your account, your Tempur-Pedic® Sleeptracker® processor will need to be connected to the Internet through your Wi-Fi router.

The Sleeptracker® system requires a Wi-Fi router running on the 2.4Ghz band.

If your router is set to use 5Ghz only, you will need to modify this in your router settings. The Sleeptracker® monitor supports both WPA and WPA2 security. The WEP security protocol is no longer supported due to its security vulnerabilities. WPA3 is not currently supported.

No, the Tempur-Pedic® Sleeptracker® system uses Wi-Fi, not Bluetooth.

No, the Sleeptracker® system does not require you to wear a device. Your sleep is monitored through the sensors mounted to your smart bed.

No, the Sleeptracker® system will still monitor your sleep if your phone is off, but the Sleeptracker® alarm will not work.

Your phone does not need to be in your room to record your sleep. However, you do need your phone in close proximity to access the app alarms

Your phone does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.

If you have a slatted bed frame, place the sensor(s) on top the slat nearest the center of your pillow. Ensure the sensor foam lies entirely on a slat, not half on and half off.

If your mattress sits on a slatted foundation, metal grid, or mesh, ensure the sensor is positioned on a solid/flat surface so the sensor is pushed evenly into the mattress when you lie down. The sensor needs to make firm, evenly distributed contact with the mattress to function properly.

If the openings in your foundation are larger than the sensor, use a thin piece of plywood or plexiglass that spans the holes to ensure the entire sensor makes contact with the mattress.

Select side one and connect your sensor to the black input connector on the processor. Place the sensor under your mattress centered under your pillow where you spend most of your time sleeping.

If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Sleeptracker® Monitor > Bed & Sleeper Setup > Change Your Side of Bed.

Watch the How-To Video for Switching Bed Sides in the Sleeptracker App

Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Sleeptracker® Monitor > Bed & Sleeper Status > Bed Type & Profile, ensure that you have “Yes” selected for "Do you allow Pets in Your Bed?"

Attach the sensors under the bed skirt. The sensors will move around less and this allows you to wash the bed skirt without removing the sensors.

Check to ensure your Wi-Fi router and Tempur-Pedic® Sleeptracker® processor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.

To adjust the Wi-Fi settings of your Tempur-Pedic® Sleeptracker® processor, go to Menu > My Sleeptracker® Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email support@sleeptracker.com and include your router’s brand and model.

The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarms, however, will still activate via your mobile device at the proper time if there is a power outage.

The Home page shows an overview of daily progress toward your sleep goal. Key sleep statistics are viewable in the center ring. Daily tips, personal statistics, and comparisons to past nights data from the Sleeptracker®-AI Sleep Coach are accessible at the bottom of the page — these tips will become more personalized as you continue to use the app and the app gets to know your sleep habits.

BOTTOM NAVIGATION

Home Button

When highlighted, it indicates you are currently on the Home page. Touch this button from anywhere else in the app to return to the Home page.

Menu

Manage your alarm, sleep goal, user profile, and account settings. Add a new user or get help using the app.

Remote (Smart Base feature only)

Control your TEMPUR-Ergo® or TEMPUR-Ergo® Extend directly from the Sleeptracker® app.

Sleep Analysis Report

Your nighly sleep analysis report becomes more insightful as it learns your sleep patterns over time. View in the app or in email.

TOP NAVIGATION

Sleep Recording

When connected to Wi-Fi, Tempur-Pedic Sleeptracker®-AI records your sleep automatically each night by default. Optionally, select the Moon button on the home page to start a recording when you are ready to fall asleep, versus laying in bed reading or watching TV, to improve the accuracy of calculated sleep efficiency values Manual recording is also recommended for short naps you wish to record outside of your regular sleep routine. Select the Moon button to begin a sleep recording and adjust your sleep cycle alarm settings.

Status

The Status icon indicates your connectivity to the cloud. Select the icon to view your connection status, add a user to your smart bed, change your personalized bed name, or change the side of the bed you sleep on.

Percentage of Sleep Goal

Set your initial sleep goal at a realistic time for you. Adjust from Menu > Set Sleep Goals.

CONTENT

Center Ring

The center ring cycles through the time spent in each sleep phase: REM sleep, light sleep, deep sleep. Select the Analysis icon to view your sleep graph and sleep log.

Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.

In the Tempur-Pedic® Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.

The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day.

For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 7AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.

Watch the How-To Video for Setting a Sleep Cycle Alarm

Go to the iOS or Android app store from your phone and select the Updates tab (iOS) or Menu > My apps & games (Android). Find the Tempur-Pedic® Sleeptracker® in the updates list and perform the update.

From the Tempur-Pedic® Sleeptracker® app’s Menu, select Set Sleep Goals & Schedule.

Watch the How-To Video for Changing Your Sleep Goal

If someone else will be using your bed and you wish to turn off the Sleeptracker® Monitor Sensors, select the Status icon at the top right of the home screen, select Sleeptracker® Monitor Sensors, then switch the sensors off. While off, the Sleeptracker® Monitor Sensors will not record, retain, or upload any sensor data. This includes sleep quality, heart rate, breath rate and air quality. The Sleeptracker® Monitor will remain powered on and connected to Wi-Fi so that you can turn the sensors back on from this app later. You will need to turn ON your Sleeptracker® Monitor Sensors to resume normal full functionality.

Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Tempur-Pedic® Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.

Watch the How-To Video for Adding a Sleep Recording

Yes. View the sleep recording you would like to edit or delete. Scroll to the bottom of the screen and select Edit or Delete Sleep Recording. Choose from either Edit or Delete options. If Edit is selected, you will be able to make adjustments to your Bedtime and Rise time by toggling the tabs at the top. Once your desired changes are made, select Save.

Watch the How-To Video for Editing Your Sleep Recording

Currently, there is no option to share information with other users. We are working on adding this feature into a Tempur-Pedic® Sleeptracker® app update.

Yes, sleep information from the Tempur-Pedic® Sleeptracker® app is shared with the Apple Health app if you enable this option during the initial setup flow.

Sleep Analysis:

The Tempur-Pedic® Sleeptracker® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.

Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.

Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REM

Heart Rate and Breathing Rate:

The Tempur-Pedic® Sleeptracker® app writes all data to Apple Health (at 5 minute resolution) throughout the night.

Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.

To change what information is shared between the Tempur-Pedic® Sleeptracker® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.

To adjust the Wi-Fi settings of your Sleeptracker® processor, go to Menu > My Smart Bed > Troubleshoot Smart Bed > Adjust Wi-Fi Settings, and then follow the on-screen instructions. Email support@sleeptracker.com if you need assistance.

If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing Sleeptracker® account.

To restore your data, re-download the Tempur-Pedic® Sleeptracker® app, launch the app, and then sign in to your existing Sleeptracker® account. All of your data will be present.

The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep, and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.

Watch the How-To Video to Learn More About Sleep Analysis

1. Sleeptracker®-AI makes it easy to rate sleep with your "Sleep Quality." Sleep Quality is an indicator of your overall sleep, ranging from 0 to 100. Total sleep is the most important factor to achieving a high sleep rating, with sleep efficiency, time spent in different sleep phases, and number of wake-ups contributing as well. A good goal for yourself is a consistent rating of 75 or higher.
2. Sleep Efficiency is the percentage of time spent sleeping. For example, spending 8 hours in bed and 6 of those hours asleep is a sleep efficiency of 75%. Some people start at 50%, and after a few months reach a sleep efficiency of 75% and continue improving incrementally. With an 85% sleep efficiency or higher, you are doing well. This is a key component of your overall sleep quality.
3. Sticking to a consistent bedtime and rise time 7 days a week leads to healthy sleep habits. Detailed sleep reports that outline your sleep schedule are emailed to you every day.
4. Heart rate trends and consistency Sleeptracker®-AI measures your heart rate continuously throughout the night and produces an easy-to-understand line graph. Sleep is the body’s recovery mechanism, and many notice the more restful their sleep, the lower their heart rate when they wake up.
5. Environmental conditions including VOCs, humidity and temperature can affect how you sleep. For example, you may average more deep sleep when your house is 68 degrees instead of 70.

Watch the How-To Video to Learn More About Sleep Analysis

There are hundreds of different coaching examples to choose from, but here are a few.

• This month, after you reported that you drank alcohol, your heart rate at night averaged 13 beats per minute higher than nights when you’ve had no alcohol.
• This week, when your nighttime bedroom temperature was cooler than usual, you averaged 11 minutes more REM sleep.
• People in the same gender and age ranges that you and others identified as during app setup sleep an average of 7 hours 8 minutes each night. This month you averaged 6 hours 34 minutes.

We like to think so. The Sleeptracker monitor helps you become aware of your sleep patterns in new ways and make adjustments to how you sleep!

Let us consider the amount of time that we, as humans, sleep. We sleep for a third of our lives. At the same time, we live in a sleep-deprived world. Due to the demands of our modern world, it’s not feasible to increase the amount of time we spend in bed attempting to sleep. Instead, we need to better understand our habits to improve the efficiency, performance, and overall quality of our sleep. Now, consider a night where you spend 8 hours in bed, but only sleep six of those hours; your sleep efficiency is 75%.

If we increase that efficiency by only 13 percent, your six hours of sleep becomes seven hours. This increase gains you a full hour of sleep. Sleeptracker® monitor can help you improve the quality of your sleep so you can sleep more, and sleep better.

Sleep occurs in waves, with a crest called REM (rapid eye movement) when we dream, and a trough called deep sleep when we are in maximum recovery mode, together with several intermediate stages. All those stages of the "sleep wave" are necessary, and sleep typically comes in multiple waves.

Depending on the individual, each wave of sleep lasts 45 to 90 minutes and we experience between four to six waves of sleep (complete cycles) per night. The highest percentage of deep sleep is experienced during the earlier waves. While each individual sleeps differently, you can improve your sleep by making small incremental changes.

The power of the Sleeptracker® system is that we can assist you in quantifying the effect of certain changes, and the Sleeptracker® AI-powered engine will deliver personalized insights based on its recording of your own sleep performance, as well as based on the sleep performance of "people like you" who are part of the Sleeptracker®-AI community.

The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your Sleep Quality rating.

Sleeptracker® monitors your unique sleep movements and other measurements to assign the most likely corresponding sleep stage (e.g. awake, asleep, REM, light, deep).

Watch the How-To Video To Learn More about Sleep Stages

Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.

From the first day you start monitoring your sleep, Sleeptracker® monitor will help you understand certain sleep-realted factors. Yet, the first step to understanding how to sleep better is understanding how you sleep. In the first 30 days of use, Sleeptracker® monitor gets to know you, gives you personalized insights to help you improve your own sleep over time, and understands how you are sleeping compared to “people like you”.

Sleeptracker® monitor continually monitors respiration and breathing patterns, as well as fluctuations in heart rate, and qualitative and quantitative body motion.

The Tempur-Pedic® Sleeptracker® detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise sensors placed under your mattress.

Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.

Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the graph to view your breathing rate at different times throughout your sleep. The blue line on the graph represents your breathing rate.

Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate.

The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.

Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.

An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.