We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. You can read the full text of your warranty using the links below.
We encourage you to keep your proof of purchase documents in a safe place to support the warranty you received with your new product.
What You’ll Need to File a Warranty Claim
1. Purchase Receipt (copy)
Required unless purchased direct from Tempur-Pedic and registered with us.
2. Bed Frame and Foundation Information
Are you using a metal frame, wooden side-rail bed, power base or platform base
3. Registry Number and Manufacturing Date
Located on the mattress law tag, underneath the zip cover on the mattress
4. Choice of Retired Model
If your current mattress is a retired model, we will provide you with an option most comparable in "feel" or the option to upgrade to the model of your choice for an additional fee.
When You’re Ready to File
Once you have collected this required information, please file online or call us at 1-800-821-6621 to start the claim process. During the call, you’ll be instructed where to e-mail a copy of your receipt and photo of the warranty defect. For your warranty to be valid, your purchase must be from either an authorized Tempur-Pedic dealer or direct from Tempur-Pedic.
Current Products (as of March 1, 2014)
Mattresses and Flat Foundations: 10 Year Full Replacement Limited Warranty
TEMPUR-Cloud (Compressed Mattress): 10-Year Full Replacement Limited Warranty
Ease by Sealy Power Base: 15 Year Prorated Warranty
EASE® Adjustable Power Base: 25 Year Limited Warranty
TEMPUR-Ergo Adjustable Power Base: 25 Year Limited Warranty
TEMPUR-Ergo Extend Adjustable Power Base: 25 Year Limited Warranty
Mattress Toppers: 10 Year Limited Warranty
Mattress Protectors: 10 Year Limited Warranty
Bedframe: Lifetime Limited Warranty
Pillows and Cushions: 5 Year Limited Warranty
Bed Linens: 1 Year Limited Warranty
Accessories: 1 Year Limited Warranty
Mattresses (prior to March 1, 2014): See warranty
Flat Foundations (prior to March 1, 2014): See warranty
TEMPUR-Ergo Grand (pre-2013): See warranty
TEMPUR-Ergo Advanced: See warranty
TEMPUR-Ergo Basic: See warranty
TEMPUR ERGO Plus: 25 Year Limited Warranty
TEMPUR-Up Foundation: 15-Year Limited Warranty
TEMPUR-Ergo, Premier and TEMPUR Ergo Grand: 5 Year Parts & Labor, Lifetime Frame Warranty
Pillows and Cushions (pre 2014): 3 Year Limited Warranty
TEMPUR Mattresses up to September 2012: See Warranty