Warranty Information
We believe in the quality of our products and we build them to last for years. Still, we realize that sometimes things go wrong. To protect you against defects, we include a limited warranty with most of our products. You can file a warranty claim, register your new product, or view the details of our product warranties using the links below.
File A Warranty Claim
What You'll Need To File A Claim
We encourage you to keep your proof of purchase documents in a safe place to support the warranty you received with your new product. To file a warranty claim you will need the following information:
- Purchase receipt or a bank statement showing the purchase
- Product law tag
- Photos of the product
- Product in full view without bedding
- Close up view of the defective area
- Purchase receipt
- Law tag
- Base/foundation if you are filing a mattress claim
Register Your Product
What You'll Need To Register Your New Product
Registering your new Tempur-Pedic product can help keep record of your purchase for future reference. This is helpful should you find yourself in need of filing a warranty claim in the future:
- Contact information
- Product information
- Purchase date
- Collection/model & size
- Serial number (note: this is located on the law tag attached to your product)
- Optional, but recommended photos
- Law tag
- Purchase receipt
Need assistance? We're here to help.
We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.
Sleep Expert
Evaluating our products and need advice before you buy?
(888) 811-5053
Monday - Wednesday: 9am- 9pm EST
Thursday: Closed
Friday: 8am - 12am EST
Saturday: 9am - 9pm EST
Sunday: 9am - 9pm EST
Customer Support
Already using our products or need assistance with an order you placed?
(800) 821-6621
Monday - Friday: 8am – 8pm EST
Saturday: 9am - 6pm EST
Sunday: 10am - 6pm EST
